Free to build.
Pay when you deploy.

Yes. ConnectXeo connects via Shopify OAuth — we never store your password or admin credentials. Your store data is only used in real-time to answer customer questions and is never sold or shared. All connections are encrypted via HTTPS.

No. The free plan includes access to our Ollama-powered open-source models hosted on our infrastructure — no API key needed, no LLM bill. On paid plans you can bring your own key for OpenAI GPT-4o, Anthropic Claude, Google Gemini, or Groq.

Most stores are live in under 10 minutes. Connect Shopify with one-click OAuth, upload your returns policy or crawl your FAQ page, configure your agent's tone, and embed the widget — that's the entire flow.

Web widget (embeds on any site with one line of JS), WhatsApp Business API, and REST API. All channels share the same agent — configure once, deploy everywhere.

Yes. On any paid plan you can bring your own API key for OpenAI, Anthropic, Google, or Groq. We use your key directly — we never mark up API costs.

Yes. Workspaces support multiple agents and role-based access (Owner, Admin, Member, Viewer). Agencies can manage multiple client stores from a single account on the Scale plan.

Gorgias and Tidio are support tools — they answer questions and route tickets to humans. ConnectXeo agents take action: they process refunds, update inventory, manage products, and respond to customers autonomously. No human approval step, no per-ticket billing surprises, and native deployment across WhatsApp, Telegram, Slack, and web widget in one agent.

The AI processes refunds directly through the Shopify API — no human approval required. You configure the rules (e.g. refunds under $100, within 30 days of purchase) and the agent enforces them automatically. Every action is logged so you always have full visibility.

No. ConnectXeo uses flat monthly pricing — not per-ticket, per-resolution, or per-visitor billing. Whether you handle 500 conversations or 50,000 in November, your plan cost stays the same. No surprise invoices.